Appointment Practices/Cancellations

At KayRaé Photography, we understand that our clients' time is valuable, and we strive to provide a smooth and convenient appointment experience. We have established appointment practices and cancellation policies to ensure that both parties benefit from a respectful and efficient process.

Scheduling Appointments:

When it comes to scheduling appointments, we aim to be as accommodating as possible. To book a session, clients can reach out to us through our website's contact form or give us a call during our business hours. Our friendly team will work with them to find a suitable date and time that aligns with their preferences.

Confirmation and Reminders:

Once the appointment is set, we send our clients a confirmation email or text message outlining the details of their session. This helps to minimize any confusion and ensures that both parties are on the same page.

Cancellation Policy:

We understand that unforeseen circumstances may arise, requiring the need to cancel or reschedule an appointment. We request that clients provide us with at least 48 hours' notice if they need to cancel or reschedule their session. This allows us to offer that time slot to another client who may be on our waiting list. For cancellations made within 48 hours of the scheduled session, we charge a modest cancellation fee. We appreciate our clients' understanding of the importance of respecting our time and the time of other clients.

Open Communication:

We highly value open and transparent communication with our clients. If a situation arises where a client needs to reschedule an appointment or is unable to attend, we encourage them to reach out to us as soon as possible. Our team is always willing to work with clients to find an alternative solution that meets their needs.

Flexibility and Understanding:

We understand that life can be unpredictable. Should an emergency or unavoidable situation occur, we strive to be flexible and understanding. If a client finds themselves in an exceptional circumstance that necessitates a last-minute cancellation, we are committed to working with them to find a fair resolution.
At Kay - Raé Photography, we believe that effective appointment practices and cancellation policies are essential to maintaining trust and respect between the company and our valued clients. We are dedicated to providing exceptional service and ensuring that each client's experience with us is positive, enjoyable, and stress-free.

Payment Information for Your Session at Kay - Raé Photography

Thank you for choosing Kay - Raé Photography for your photography needs! We want to provide you with all the necessary information regarding payments for your upcoming session.

Payment Due Date:
Payment is required on the day of the session. To ensure a smooth and hassle-free experience, please bring your payment with you or be ready to make an electronic payment. We appreciate your promptness in settling the payment on the day of the session.

Acceptable Payment Types
We offer convenient payment options to accommodate your preferences. You can pay by cash or utilize electronic payment methods such as Venmo, Cash App, Zelle, Paypal, and other similar platforms. We aim to provide flexibility and convenience to our clients.

Nonrefundable Session Fees
Please note that session fees are non-refundable. This means that once you have paid the session fee, it cannot be returned or refunded. Session fees cover the cost of our time, expertise, and preparations for your personalized photography session. We invest significant effort and resources to ensure your session is a memorable and successful experience.

We kindly request that you understand and acknowledge the nonrefundable nature of session fees before making your payment. If you have any questions or concerns about this policy, please don't hesitate to reach out to us. We are more than happy to provide additional information or clarification.

At Kay - Raé Photography, we strive to deliver exceptional service and capture the beautiful moments you cherish. We appreciate your business and look forward to providing you with an enjoyable photography session.

Turnaround Time:
At Kay-Raé Photography, we strive to deliver your cherished memories in a timely manner. Our standard delivery timeframe for electronically delivered photos is 24-48 hours. We understand the excitement and anticipation that comes with receiving your beautiful images, and we make every effort to ensure a quick turnaround.
However, we kindly ask for your understanding during periods of heavy demand, such as major holidays. If your session falls on the same day as a major holiday, we may require additional time to deliver your photos. This is to ensure that each image receives the attention and care it deserves, even during busy seasons.
Rest assured, we are committed to maintaining the highest quality standards and providing you with stunning photographs that capture the essence of your special moments. We appreciate your patience during extended turnaround times, as it allows us to guarantee the exceptional level of service that we pride ourselves on.
If you have any questions or concerns about our turnaround time or any other photography services, please don't hesitate to reach out to our team. We are here to help and ensure that your experience with Kay-Raé Photography is nothing short of exceptional.

TERMINATION: If the photographer is in an unsafe environment/situation, services will be terminated. Partial payments may be required.
At Kay-Raé Photography, our top priority is the safety and well-being of both our photographers and clients. We firmly believe that no photograph is worth compromising anyone's safety, and we have a strict policy in place to address any unsafe environments or situations that may arise during a photoshoot.
In the event that our photographer finds themselves in an unsafe environment or situation, we will not hesitate to terminate the services immediately. Our team is trained to recognize potential risks and take necessary action to ensure everyone's safety. This decision is non-negotiable as we value the well-being of our staff and clients above all else.

While we do understand that terminating a service may cause inconvenience, we firmly believe that it is the right course of action in order to protect everyone involved. We will work closely with our clients to find a suitable solution or alternative, depending on the circumstances.

In cases where a termination occurs due to safety concerns, partial payments may be required. This decision is made on a case-by-case basis, taking into account the circumstances leading to the termination. We believe that it is important to compensate our photographers for the time and effort they have already invested in the project, while also ensuring fairness for our clients.

Please rest assured that we take our commitment to safety seriously and will do everything within our power to prevent any unsafe situations. We maintain proactive communication with our clients and encourage an open dialogue before, during, and after the photoshoot to address any concerns and make necessary adjustments.

Our team at Kay-Raé Photography is dedicated to delivering exceptional service and stunning photographs, all while prioritizing the safety of everyone involved. We appreciate your understanding and cooperation in upholding our termination policy, as it allows us to maintain a safe and secure environment for both our photographers and clients.

Additional Terms

Please take note of the following additional terms for your photography session with Kay - Raé Photography:

1. Late Arrival Policy: We kindly request that clients arrive promptly for their scheduled appointments. If you are late by more than 25 minutes, the appointment will be canceled, and you will need to reschedule another session. This policy ensures that we can provide the best quality service to all our clients and maintain a fair schedule.

2. Guest Policy: Our sessions are designed to focus on capturing your special moments. Therefore, we allow a maximum of one additional party to accompany you at the session. This ensures a comfortable and conducive environment for both you and the photographer. Our aim is to provide you with the best experience while capturing your memories.

3. No Photography During the Session: In order to maintain a professional working environment and ensure the best results, we kindly request that you refrain from taking pictures while the photographer is working. This allows our photographer to focus on capturing the perfect shots for you without any distractions. Rest assured that our photographer is skilled and experienced in capturing all the important moments during your session.
By adhering to these additional terms, we can ensure a smooth and enjoyable session for everyone involved. We appreciate your understanding and cooperation in following these guidelines.

Please feel free to reach out to us if you have any questions or need further clarification. We look forward to capturing beautiful memories for you during your photography session with Kay - Raé Photography.